Returns & Customer Service

What is your return policy?

Because all our products are custom-made and personalized, we only accept returns if there is a production or printing error on our side. In such cases, you can return the product to us for a reprint, store credit, or refund. Please submit any complaints in writing within 14 days of delivery, including photos and a description of the issue.

How do returns work if there is an error?

You can either send the product directly back to Caspar with your brand clearly labeled, or receive it first and then forward it to us. This helps keep your brand discreet, so your customer doesn’t know we are the manufacturer.

What if the customer cancels or returns a product without a defect?

Since all items are personalized, these returns go back to you, not Caspar. You can keep or resell these products through your own channels.

Do you offer design support or file preparation help?

Yes! Our team can guide you on file preparation or help with the customizer tool. However, please note that we do not proof files before production—what you upload will be printed as-is, so double-check your files carefully.

How can I contact Caspar for support?

Our support team is available via email and live chat during business hours. For any questions or issues, simply reach out and we’ll assist you promptly.