Cookie policy
This Cookie Policy explains how Grafko-Caspar d.o.o. ("Caspar", "we", "our", "us") uses cookies and similar technologies on our website and services. We are committed to protecting your personal data and being transparent about how and why cookies are used.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, phone, tablet) when you visit a website. They allow the site to remember your preferences, actions, or device over time to improve your experience and site performance.
Cookies may be:
- Session cookies – deleted when you close your browser
- Persistent cookies – remain on your device until they expire or are removed
2. Why We Use Cookies
We use cookies to:
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Enable core site functions like login and shopping cart
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Remember your preferences
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Improve website performance and usability
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Analyze how users interact with our site
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Deliver relevant ads across platforms
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Support integrations such as live chat and store tools
3. Types of Cookies We Use
a) Necessary Cookies
Essential for the operation of our website. They allow you to log in, use customization tools, and navigate services securely.
| Name | Purpose | Expiration |
| PHPSESSID | Maintains user session during visits | Session |
| TawkConnectionTime, tawkuuid | Enables live chat and remembers returning users | Session to 6 months |
b) Analytics Cookies
Help us understand how visitors interact with our website.
| Name | Purpose | Expiration |
| _ga, ga* | Google Analytics – distinguishes users and sessions | 2 years |
| _gid | Google Analytics – tracks user behavior | 24 hours |
| _gat, gat_gtag* | Throttles request rate | 1 minute |
c) Marketing Cookies
Used by advertising platforms to track users and deliver relevant ads.
|
Purpose | Expiration | |
| _fbp | Facebook Pixel – tracks users for remarketing | 3 months | |
| fr | Facebook ad tracking | 3 months | |
| Google/YouTube cookies (e.g. NID, SID, HSID) | Personalization and ad targeting | 1 month – 2 years |
d) Social Media Cookies
|
Purpose | Expiration | |
| Facebook / Instagram | Login, analytics, advertising, personalization | Up to 2 years | |
| Tracks engagement with shared content and ads | Up to 1 year | ||
| Twitter (X) | Connects account and measures engagement | Session – 2 years | |
| Google / YouTube | Video embeds, ads, personalization | Session – 2 years |
4. Embedded Content and Third-Party Services
Our website may include embedded content (such as YouTube videos) and integrations like live chat or e-commerce tools. These services may set cookies beyond our control.
Currently used services include:
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Google Analytics / GA4
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Meta Pixel (Facebook Ads)
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YouTube embeds
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TawkTo live chat
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Shopify / WooCommerce integrations
Each service has its own cookie and privacy policies.
5. How to Manage Cookies
When you first visit our website, you’ll see a cookie banner that lets you:
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Accept all cookies
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Reject non-essential cookies
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Customize cookie preferences by category
You can also control cookies at any time through your browser settings:
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Google Chrome
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Mozilla Firefox
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Apple Safari
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Microsoft Edge
Please note: disabling some cookies may affect website functionality.
6. Updates to This Cookie Policy
We may update this policy from time to time as technologies or regulations evolve. Please check back regularly for the latest version.
7. Contact Us
If you have any questions about these Policy, please contact us:
Email: support@casparcreate.com
Phone: +385 42 332 555 (Monday–Friday, 7:00–15:00)